Shipping policy

last updated: 28/02/25

Shipping Timescale:

UK, Most of EU: 2-4 business days,

All times above can fluctuate occasionally for various reasons, including larger volumes of packages processed than normal, or delays to customs processing. 

Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways.

If an order has been shipped and the tracking has not been updated 30 days from the date shipped, you may contact Support for further investigation.

Shipping Rates:

Shipping charges for your order will be calculated and displayed at checkout. 

Any questions regarding the Shipping Policy's contact our email: mycoasters@mycoasters.co.uk.